FAQ
How long does order processing take?
Orders are typically processed within 1–2 business days. Customized items may require additional production time depending on the specific customization requirements.
What are the estimated delivery times?
Delivery times vary by destination after your order is shipped:
- United States: 5–8 Business Days
- United Kingdom: 3–5 Business Days
- Germany: 4–6 Business Days
- France: 5–7 Business Days
- Netherlands: 4–6 Business Days
- Spain: 5–8 Business Days
- Belgium: 3–6 Business Days
- Japan: 4–5 Business Days
Will I receive a tracking number?
Yes! Once your order has been dispatched, you will receive an email with a tracking number so you can monitor your package's progress.
What is your return policy?
We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be in the same condition as received — unworn or unused, with tags, and in original packaging. You'll also need your receipt or proof of purchase.
How do I start a return?
Contact us at sygoldjewelry@gmail.com to initiate a return request. All returns must be approved first, and our team will provide the return address upon approval. Items sent back without prior approval will not be accepted.
Are there any non-returnable items?
Yes. Custom and personalized items (such as engraved jewelry or customized pieces/chips) cannot be returned. We also do not accept returns on sale items or gift cards.
How long does it take to receive my refund?
Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at sygoldjewelry@gmail.com.
What if my item is damaged or I received the wrong item?
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at sygoldjewelry@gmail.com so we can resolve the issue.